Announced yesterday in a press release from Mosio is that their Text a Librarian product now handle cooperative library systems (and virtual reference co-ops) too. From the press release:
Mosio, an award winning mobile technologies company providing text messaging and mobile web solutions for businesses and organizations, today announced the launch of cooperative pricing and plans for its Text a Librarian text message reference software.
Text a Librarian’s Cooperative Plans:
- Offer the same ease-of-use, secure web interface enabling libraries to get up and running quickly with little or no training.
- Include answer templates that can be created by each branch so any participating librarian can quickly respond to a particular branch’s frequently asked questions with minimal typing or searching.
- Enable each participating library to create their own auto-responder to let patrons know their question has been received or with additional branch-specific information, personalizing the experience.
- Are built on the existing Text a Librarian platform with slight modifications based on cooperative size, needs and goals.
- Let co-op managers run reports efficiently so they can see which library is getting the most use, what are the busiest times of the day and export transcripts for further analysis.
For more, see Text a Librarian’s website on cooperatives: http://www.textalibrarian.com/coopref
We’ve been using Text a Librarian for our library’s texting product for several months now and have had very good experiences. Until now, Altarama has been the only text messaging reference product on the market (it is in fact what the MyInfoQuest cooperative uses). In comparing the software I think that Mosio’s product is far superior to Altarama’s. That is of course just my opinion. But I am seriously curious to see if the My InfoQuest folks take another hard look at Mosio’s product. I’d be much happier to join a cooperative if Mosio’s product was on the back end.