An email from Anna Creech some time ago (I can haz a slooow responz timez) pointed me to a project her library (the Boatwright Memorial Library at the University of Richmond) is doing: a public wiki of FAQs called "How Do I?…Library FAQs.". Even cuter, it’s nicknamed Boatipedia. As Anna wrote to me, not many public libraries have used wikis in this way, and I think it is a stellar idea. Take a look and see if it would make sense to do something similar for your library! Wikis are one of the easiest things to set up and to edit, making them attractive for all staff. Take a look and see if it would make sense to do something similar for your library!
March 15, 2008
“Using a wiki for public FAQs”
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