Librarian in Black Blog – Sarah Houghton

UNLV has joined the cult of IM.  The UNLV Libraries’ Instant Messaging Reference service went live last Monday, and Sherri shares her solutions to the problems of e-mail reference and statistic keeping (two of the main arguments against switching from heavy-hitting web-based chat reference products to lightweight IM reference products).  Congratulations to all the UNLV students who can now get research help through their medium of choice!