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An article I wrote for Knowledge Quest (the journal of the American Association of School Libraries) has just been published.  "Virtual Reference @ Your Library" discusses real-time online reference solutions for school libraries.  Many of the things I talk about would also apply to small or mid-sized public libraries as well, and even independent/special libraries.

“Virtual Reference @ Your Library”

  1. Digital Reference Says:

    School libraries now turning to chat reference

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