http://librarianinblack.net/librarianinblack/2004/02/anger_gets_you_.html Amazingly informed & therefore properly opinionated. Wed, 19 Jun 2013 09:03:43 +0000 hourly 1 http://wordpress.org/?v=3.5.1 http://librarianinblack.net/librarianinblack/2004/02/anger_gets_you_.html/comment-page-1#comment-9836 Don Shin Wed, 11 Feb 2004 22:44:49 +0000 http://librarianinblack.net/librarianinblack/2004/02/anger-gets-you-somewhere.html#comment-9836 very interesting… I have a sneaky suspicion that some companies might be doing this already – SBC seemed to somehow recognized my anger over the phone, and my wait time seemed to decrease after my second or third call… but maybe my anger instead led me to some degree of hallucination…

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