Wired News reports that the Speech Analysis and Interpretation Laboratory at the University of Southern California is developing a new software program designed to detect callers’ frustration when talking to an automated phone system, and transfer them to a human operator. So, the angrier you are the more likely it is that you will be automatically transferred to a real live human. I guess the new rule of thumb is, get really really loud and angry when you’re talking to one of those automated phone trees.
February 10, 2004
“Anger Gets You Somewhere…”
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